Avatara

Comprehensive
Support

Clients are serviced from Avatara headquarters in St. Louis, Missouri, where Client Success and Care functions such as Support Desk, Technical Operations, Order Management, Project Management, and Account Management are based.

Additionally, Avatara Platform operates across multiple data centers located within the United States, each with 24×7 operations and support staffing.

Our Client Success and Care functions include all aspects of user support, from resolving a user’s technical issues to providing in-depth team training on Avatara Platform’s innovative tools and features.

Support Desk services are available 24×7 and include phone, chat, text, and email contact options. Additionally, Ava – our evolving AI agent, proactively assists users with experience optimization recommendations, often resolving potential issues before they arise and reducing the need to contact the Support Desk.

Avatara Account Managers serve as an extension of your team. They value client satisfaction, are accountable for your relationship with Avatara, and strive to ensure your success with Avatara Platform. Your Account Manager supports project and change management planning, ensures efficient and successful order processing, and conduct joint business reviews to keep what matters most to you on track.

Additionally, our Orders and Projects Teams support our clients’ move, add, change, and delete (MACD) needs, while our Field Teams supports client onboarding, new site additions, and other site dispatch requirements.

  • Comprehensive Client Success and Care
    • 24×7 Support Desk
    • Order Support
    • Project Support
    • Technical Operations Support
    • Onboarding Support
    • Field/Dispatch Support
  • Account Management
  • Ava AI agent
  • Comprehensive SLA’s
    • Service Availability
    • Avatara Platform Infrastructure (Data Center)
    • User Workstations (Virtual Desktops)
    • Site Infrastructure
    • User Support (Service Desk)
    • Compliance

Experience Exceptional Care with Avatara Platform. Comprehensive support services are embedded within our all-inclusive pricing model and there are NO ADDITIONAL COSTS – EVER!

Working in partnership with our clients, Avatara brings the skills and passion of our people and the highly differentiated capabilities of Avatara Platform to fully operate, command, and govern your critical IT functions, as well as support your users end-to-end.

Comprehensive care enabling client satisfaction and success

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With Avatara, you gain a powerful business partner that evolves with you, significantly reducing the time, cost, and risk aspects of your business transformation and evolution.
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